FAQ About All Things Shoes!

How do I know what size to order?

We have all the information you need on shoe sizing, and how to measure your child’s feet size, on our Sizing Page.

How much is shipping? How long does it take?

See our Shipping page for more information.

How do I pay for my order?

All payment are collected securely via Paypal, Stripe or AfterPay.  We are unable to take payments over the phone.

What is AfterPay?

AfterPay is a third party service that allows you to buy now but pay later, offering flexible payment options that are interest free! All you need is to be over 18, have a debit or credit card, and live in Australia. Read more about how AfterPay works here.

The shoes I ordered don’t fit. What do I do now?

Please see our Returns Policy on our Terms & Conditions page. Please note we strongly recommend you return your shoes using a method with tracking and record the tracking number. We cannot be held responsible for items that are lost or damaged in the post.

Do you do lay-by?

Lay-by can be arranged on request however we do offer AfterPay (see above) which allows customers to Shop Now and Pay Later.

Can I get my items gift-wrapped?

Yes! We can gift wrap your purchase for free and include a complementary gift card.  Please comment in the notes section on checkout if you would like your order gift wrapped, and include a message for the card.

How should I care for and clean my leather shoes?

You will find all the tips you need on keeping your kids leather shoes clean on our shoe care page.

What is “PU leather”?

PU leather, or polyurethane leather, is a faux or imitation man-made leather.  It provides the look and style of leather but is not as breathable as the real thing.  PU leather is generally quite water resistant and easy to clean, and is more affordable than genuine leather.  Our PU leather shoes are generally a PU upper with a leather lining, so the part of the shoe that is in contact with your kids feet is genuine leather.

How can I speak to someone about my order?

Tiptoe & Co is a small business run by a work-at-home Mum with two young children so often there is child-wrangling involved during the day in our house. Consequently we have chosen to make email our primary method of contact and we are yet to find a question that we haven’t been able to answer via email. Contact us here!

I Still Have A Question…

Just send an email and we will do our best to answer it for you!