Shipping in Australia
What does shipping cost?
We offer the following shipping rates:
- $9 Express Street Address [For delivery to Residential or Business street addresses]
- $15 Express for deliveries to PO Box, RMB, Rural Properties or Parcel Lockers/Parcel Collect
- FREE Express delivery for orders over $100
Please ensure you select the applicable shipping rate for your delivery address, as selecting the wrong shipping rate will result in delays to the dispatch of your order.
How is my order shipped?
We use an Express Courier for our $9 flat rate Express Courier Delivery option which delivers to a residential or business address only.
Orders that are for delivery to a PO Box, RMB, Rural Property or Parcel Locker/Parcel Collect address must select the $15 Express option.
Our shipping rates do not include a Signature on Delivery. Should you have a requirement to sign for your parcel, please contact us prior to placing your order and we will advise of the additional fees associated with this service.
When will I get my order?
We endeavour to process, pack and ship your order within 2 business days. Delivery time depends on your location – most metro orders arrive within 1 business day of posting.
This means most orders are received within 4 business days of you placing your order and in many cases will be just 2-3 business days.
We will send you an email with tracking information when your order is shipped. This may go to your “spam” folder so please check there if you can’t find our email within 2 business days of your order. Sometimes you will receive your order before you receive the tracking email, as we prioritize packing and shipping of orders first!
My address is a Rural Property – do I have to pay $15 for shipping?
It is particularly important that you select the $15 rate if your address is a rural property. Our $9 express shipping rate applies to our express courier who is unable to deliver to rural properties. If you select the $9 rate we may not be able to tell that your address is a Rural Property, and we may attempt to dispatch your order with the express courier. This can result in delays to the delivery of your order and you may need to collect it from a courier depot yourself.
Do you offer Local Pickup?
We are unable to offer local pickup.
We are currently unable to ship to international destinations.
Frequently Asked Questions
How do I know what size to order?
We have all the information you need on shoe sizing, and how to measure your child’s feet size, on our Sizing Page.
How do I pay for my order?
All payments are collected securely via Paypal, Stripe, Zippay or AfterPay. We are unable to take payments over the phone.
What is AfterPay?
AfterPay is a third party service that allows you to buy now but pay later, offering flexible payment options that are interest free! All you need is to be over 18, have a debit or credit card, and live in Australia. Read more about how AfterPay works here.
What is Zippay?
Zippay is a third party service that allows you to buy now but pay later, offering flexible payment options! Read more about how Zippay works here.
Where is my order?
Orders are processed and shipped within 2 working days. We will email you with a tracking number when your order has been shipped. You can also check the status of your order by logging in to your account. Sometimes our emails go into your junk or spam folder so don’t forget to check that!
The shoes I ordered don’t fit. What do I do now?
Don’t worry – at Tiptoe & Co we have our Happiness Guarantee! You will find it on our Terms & Conditions page.
Do you do lay-by?
Lay-by is not available however we do offer AfterPay and Zippay (see above) which allows customers to Shop Now and Pay Later.
How should I care for and clean my leather shoes?
You will find all the tips you need on keeping your kids leather shoes clean on our shoe care page.
What is “PU leather”?
PU leather, or polyurethane leather, is a faux or imitation man-made leather. It provides the look and style of leather but is not as breathable as the real thing. PU leather is generally quite water resistant and easy to clean, and is more affordable than genuine leather. Our PU leather shoes are generally a PU upper with a leather lining, so the part of the shoe that is in contact with your kids feet is genuine leather.
How can I speak to someone about my order?
Phone or text: 0422 4SHOES [that’s 0422 474 637]
Our office hours are Monday-Friday, 10 am – 5 pm AWST.
This is WA time, up to 3 hours behind the East coast.
You can also send us a message here.
I still have a question…
Just send an email and we will do our best to answer it for you!