Shipping in Australia
What does shipping cost?
We offer the following shipping rates:
- $7 Flat Rate Regular Shipping
- $12 Flat Rate Express Shipping
- FREE Regular Shipping for orders over $70
Same day dispatch!
Place your order on a weekday by 12 noon AWST / 3 pm AEST for same day dispatch! Excludes Western Australian public holidays.
Please note due to staff leave, same day dispatch may not always be available over the Christmas/New Year period.
How is my order shipped?
We use Australia Post for our Regular Shipping parcels. Express Shipping parcels are sent via either Australia Post or DX Toll.
When will I get my order?
Our warehouse elves will be having a well-earned break from Monday 24th to Wednesday 26th December.
Place your order by 12 noon AWST / 3 pm AEST on a weekday and we will dispatch your order that day (yes, SAME DAY dispatch).
When same day dispatch is available, a notice will appear in your Shopping Cart telling you how much time is left until the cutoff time for that day’s dispatch.
Delivery time depends on your location – our warehouse is in Perth, WA so regular post delivery to most metro locations will arrive within 2-7 business days of posting.
You can estimate delivery time to your location by entering our postcode 6077 and your postcode here.
If you need your order quickly please select Express Shipping as this is usually a 1-2 day delivery service.
Should you need clarification on our delivery methods and times please contact us PRIOR to placing an order.
We will send you an email with tracking information when your order is shipped.
This may go to your “spam” folder so please check there if you can’t find our email within 2 business days of your order.
Do you offer Local Pickup?
We are unable to offer local pickup.
We are currently unable to ship to international destinations.
Frequently Asked Questions
How do I know what size to order?
We have all the information you need on shoe sizing, and how to measure your child’s feet size, on our Sizing Page.
How do I pay for my order?
All payments are collected securely via Paypal, Stripe, Zippay or AfterPay. We are unable to take payments over the phone.
What is AfterPay?
AfterPay is a third party service that allows you to buy now but pay later, offering flexible payment options that are interest free! All you need is to be over 18, have a debit or credit card, and live in Australia. Read more about how AfterPay works here.
What is Zippay?
Zippay is a third party service that allows you to buy now but pay later, offering flexible payment options! Read more about how Zippay works here.
Where is my order?
We will email you with a tracking number when your order has been shipped. You can also check the status of your order by logging in to your account. Sometimes our emails go into your junk or spam folder so don’t forget to check that!
The shoes I ordered don’t fit. What do I do now?
Don’t worry – at Tiptoe & Co we have our Happiness Guarantee! You will find it on our Terms & Conditions page.
Do you do lay-by?
Lay-by is not available however we do offer AfterPay and Zippay (see above) which allows customers to Shop Now and Pay Later.
How should I care for and clean my leather shoes?
You will find all the tips you need on keeping your kids leather shoes clean on our shoe care page.
What is “PU leather”?
PU leather, or polyurethane leather, is a faux or imitation man-made leather. It provides the look and style of leather but is not as breathable as the real thing. PU leather is generally quite water resistant and easy to clean, and is more affordable than genuine leather. Our PU leather shoes are generally a PU upper with a leather lining, so the part of the shoe that is in contact with your kids feet is genuine leather.
How can I speak to someone about my order?
Phone or text: 0422 4SHOES [that’s 0422 474 637]
Our office hours are Monday-Friday, 10 am – 5 pm AWST.
This is WA time, up to 3 hours behind the East coast.
If we don’t answer, please leave us a voicemail message! We do not return missed calls if no message is left. You can also send us a message here.
I still have a question…
Just send an email and we will do our best to answer it for you!