Terms and Conditions of Purchase
Our Happiness Guarantee
Here at Tiptoe & Co, your happiness is important to us – after all, our customers are part of the family! But we know that sometimes shopping for items online can be a little tricky. With this in mind, we have created our ”Happiness Guarantee” and we think you will agree it’s a recipe for finding the perfect pair of kids shoes for your little one. We cover postage one-way on size exchanges (once per order) and if you don’t love your purchase you can return it for a refund. Read on for more details on our Happiness Guarantee.
We want you to love your purchase from Tiptoe & Co! So if you don’t love it, you can return it for a refund of the purchase price (minus postage) via your original method of payment. The item must be returned to us in brand new condition, with the packaging and item being exactly as it was when you received it. Please request your refund within 14 days of receiving the delivery via [email protected] Footwear items including tights and socks can not be refunded if they have been worn. Please note Afterpay do not refund the fee we are charged if an order is refunded, therefore any refunds for change-of-mind orders paid via Afterpay will be minus a 7% restocking fee.
If you have purchased an incorrect size, please contact us at [email protected] so we can confirm whether an exchange pair is available and advise you of the return address. Customers are responsible for postage costs to return pairs to us for an exchange. We will happily cover costs for Australia Post regular postage to post your alternative pair to you.
The item must be returned to us in brand new condition, with the packaging and item being exactly as it was when you received it. Exchanges are subject to availability, if your preferred size is not in stock we may offer an alternative. Please request your size exchange within 14 days of receiving the delivery. Footwear items including tights and socks can not be exchanged if they have been worn. We cover the one-way postage on size exchanges once per order.
If you shop with PayPal, you may be eligible for their Refunded Returns service and PayPal will refund you the cost of sending items back, up to 8 times per year, to a value of $45 per eligible transaction.
Your personal details are secured by a GeoTrust Quick SSL Certificate to enable server security. We do not see or retain your credit card details at any time, they are processed by third party providers.
If you believe your item is faulty, please contact us by email ([email protected]) within 14 days of receipt of purchase. Each case will be assessed on a case-by-case basis on its merits. As per Australian Consumer Law, customers are responsible for paying postage to return faulty items but this may be refunded upon assessment of the shoes.
See our Shipping page for details.
Backorders / Out of Stock
On rare occasions, due to computer or human stocktake errors, an item you have ordered may be out of stock. Should this occur we will notify you as soon as possible and discuss your available options, which would usually be a) refund, b) select an alternate pair or c) wait for items on backorder. It is always our intention that EVERY item on our website is IN STOCK unless otherwise noted.
We have done our best to display as accurately as possible the colours of the products shown on this web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
Given the nature of the presentation of the products on the web and different types of displays and screens in use, colours, textures and fabrics shown on our website may slightly differ from the actual item.
Changes to the Website
We reserve the right to make any changes, additions, deletions, modifications or corrections at any time without prior notice.